Refunds and Returns Policy for DelbargamerCare.com
Effective Date: December 20, 2024
Last Updated: December 20, 2024
At DelbarGamerCare.Com, we strive to ensure customer satisfaction with our Blue Light Blocking Glasses. If you are not completely satisfied with your purchase, this Refunds and Returns Policy outlines the process, conditions, and timeframes for initiating returns and receiving refunds.
1. Eligibility for Returns
You may request a return or refund under the following conditions:
- The product must be unused, in its original condition, and returned with all original packaging and accessories.
- Returns must be initiated within 30 days of receiving your order.
2. Items Not Eligible for Return
We do not accept returns for:
- Products that have been used, damaged, or altered by the customer.
- Products without the original packaging or proof of purchase.
- Final sale items or promotional items (unless defective).
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us:
Email us at delbargamercare@gmail.com with the subject line “Return Request” and include:- Your full name
- Order number
- Reason for the return
- Photos of the product (if it’s defective or damaged)
- Wait for Approval:
Once we receive your request, we will review it and respond within 2 business days. If your return is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send the product back. - Return the Product:
Ship the product to the address provided in the return approval email.- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Use a trackable shipping method to ensure the product reaches us safely.
4. Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-14 business days after we receive the returned product.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
5. Defective or Damaged Products
If your product arrives defective or damaged:
- Contact us immediately at delbargamercare@gmail.com with photos of the damage.
- We will cover the return shipping costs for defective or damaged items and provide a full refund or replacement at no additional cost to you.
6. Costs and Fees
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error.
- Restocking Fee: No restocking fee applies unless stated otherwise in specific promotional terms.
7. Contact Information for Support
If you have any questions or need assistance with your return, please contact our customer support:
Email: delbargamercare@gmail.com
8. Important Notes
- Refunds are not issued for products that are returned in an ineligible condition.
- Ensure that all returns are sent using a trackable method, as we are not responsible for items lost in transit.
- This policy applies only to purchases made directly on DelbargamerCare.com.
We value your satisfaction and are committed to resolving any issues with your purchase fairly and efficiently. Thank you for choosing DelbargamerCare.com!